Viola Shipping Policy
At Viola, we strive to provide timely and efficient delivery of your orders. Please read our shipping policy carefully to understand how we handle and manage the delivery of your purchased items.
1. Processing Time
- Order Processing: Once your order is confirmed, we begin processing it within 1-2 business days (excluding weekends and public holidays). During high-volume periods, processing times may be extended slightly, and we will notify you of any significant delays.
2. Shipping Options and Delivery Times
We offer the following shipping options depending on your location:
Domestic Shipping (Within Australia):
- Standard Shipping: Estimated delivery time is 3-5 business days.
- Express Shipping: Estimated delivery time is 1-2 business days.
International Shipping:
We ship internationally to the following countries and regions:
- Austria
- Belgium
- Canada
- Czechia
- Denmark
- Finland
- France
- Germany
- Hong Kong SAR
- Ireland
- Israel
- Italy
- Japan
- Malaysia
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- United Arab Emirates
- United Kingdom
- Standard International Shipping: Estimated delivery time is 4-8 business days.
- Express International Shipping: Estimated delivery time is 1-3 business days.
Please note that shipping times are estimates and may vary due to customs clearance, local postal delays, or other unforeseen factors beyond our control.
3. Shipping Rates
Shipping fees are calculated at checkout and vary based on your location and the chosen shipping method. You will be provided with the exact shipping costs before completing your purchase.
4. Customs, Duties, and Taxes
For international orders, customs and import duties may be charged once the shipment reaches your country. Viola is not responsible for any additional customs clearance fees, duties, taxes, or other related charges. These fees are the responsibility of the recipient.
We recommend contacting your local customs office for more information on customs procedures and any potential fees that may apply.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using the tracking link provided. Please note that it may take 24-48 hours for the tracking information to be updated.
6. Lost or Delayed Packages
While we aim to ensure timely delivery, Viola is not responsible for shipping delays caused by third-party carriers or customs delays. If your package is significantly delayed, lost, or missing, please contact our support team at +61 478593492 for assistance. We will work with the carrier to resolve the issue as quickly as possible.
7. Incorrect Shipping Information
It is the customer's responsibility to provide accurate shipping information. If you realize that you've entered the wrong address, please contact us immediately at +61 478593492. We will do our best to accommodate any changes before the order is shipped. However, once the order is dispatched, we are unable to make any changes.
8. Returns Due to Undeliverable Address
If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the additional shipping fees to resend the package.
9. Contact Us
If you have any questions or concerns about our shipping policy, feel free to contact us at:
Email:[Insert Email Address]
Phone: +61 478593492
