1. What is Viola?
Viola is a premium women’s fashion brand based in Australia, specializing in ocean-inspired clothing that combines modern elegance with timeless style. Our collections are thoughtfully designed with a focus on sustainability, empowering women to express their individuality through fashion.
2. Where is Viola located?
Viola is headquartered in Australia, and we proudly serve customers worldwide through our online platform. Our products are available for international shipping.
3. What sizes are available at Viola?
We offer an inclusive range of sizes to accommodate diverse body types. A detailed size chart is provided on each product page to help you select the best fit. If you require further assistance, our customer service team is happy to guide you.
4. How should I care for my Viola garments?
To ensure the longevity and quality of your Viola pieces, please follow the care instructions provided on the garment’s label. Many of our products are crafted from delicate, high-quality materials, and we recommend hand washing or using a gentle machine cycle to preserve their integrity.
5. Where are Viola products manufactured?
Our products are crafted by carefully selected manufacturers who share our commitment to ethical and sustainable production. We ensure that all of our partners meet the highest standards of quality, responsible sourcing, and environmental care.
6. Does Viola ship internationally?
Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary depending on the destination. For specific information regarding your region, please refer to the Shipping & Delivery section during checkout.
7. How do I track my order?
Upon dispatch of your order, you will receive a confirmation email containing your tracking number. This allows you to monitor the progress of your shipment at any time. If you encounter any issues with tracking, please contact our support team for assistance.
8. What is Viola’s return and exchange policy?
We accept returns and exchanges within 7 days of your purchase, provided the items are in their original condition—unused, unworn, and with tags attached. For more details on how to process a return or exchange, please visit our Returns & Exchanges page.
9. Is Viola committed to sustainability?
Yes, sustainability is a core value at Viola. We prioritize the use of eco-friendly materials and adopt responsible manufacturing practices that minimize our environmental footprint. Our goal is to create lasting, high-quality garments that align with conscious fashion choices.
10. How can I reach Viola’s customer support?
For any inquiries or assistance, you can reach our dedicated customer service team through our Contact Us page or by emailing us at support@viola.com.au. We are here to ensure you have a seamless shopping experience with Viola.