At Viola, we are deeply committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when interacting with our website and services.
Information We Collect
- Personal Information: Includes details such as your name, email address, phone number, billing and shipping addresses, and payment information.
- Transaction Data: Details of the purchases you make on our website.
- Technical Data: Information about how you interact with our website, including IP addresses, browser type, and device information.
How We Use Your Information
The information collected is used for the following purposes:
- To process and fulfill orders, including delivery and returns.
- To communicate with you regarding your orders, updates, or marketing promotions.
- To improve and personalize your shopping experience on our website.
- To comply with legal obligations, prevent fraud, and ensure data security.
Data Security
We employ the latest encryption and security technologies to protect your personal information. All transactions are processed through a secure payment gateway, and sensitive data is encrypted.
Your Rights
You have the right to access, modify, or delete the personal information we hold about you. You can also choose to unsubscribe from marketing communications at any time by following the instructions in our emails or contacting our support team.
Shipping Policy
At Viola, we are dedicated to delivering your orders in a timely and efficient manner. The following outlines our shipping procedures and options:
Processing Time
Orders are typically processed within 1-2 business days. Please note that orders placed after 5 PM or on weekends will be processed the next business day. Shipping Options
- Standard Shipping: 4-8 business days – 2.5 USD
- Express Shipping: 1-2 business days – 4.8 USD
- Free Shipping: On all orders over 100 USD
Shipping Areas
We currently ship both domestically and internationally. Delivery times and rates may vary depending on the destination for international shipments.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor the progress of your delivery.
Return & Refund Policy
At Viola, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to assist with returns and refunds.
Return Eligibility
You have 7 days from the date of delivery to return an item. To be eligible, the item must be in its original condition, unworn, with all original tags and packaging intact. A receipt or proof of purchase is required.
Non-Returnable Items
- Gift cards
- Sale or promotional items
- Custom or personalized products
Return Process
To initiate a return, please contact our customer service at [email address] with your order number and reason for the return. Our team will guide you through the return process and provide a return shipping address.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service to ensure that your returned item reaches us safely.
Refunds
Once we have received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within *15 business days*.
Exchanges
We only replace items that are defective or damaged. If you need to exchange your purchase for the same item, please contact us at [email address].
Terms & Conditions
Welcome to Viola. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchases.
Intellectual Property
All content, including images, designs, and text, on this website are the exclusive property of Viola. Any unauthorized use of this content, including reproduction, distribution, or transmission, is prohibited.
Use of Website
You agree to use our website only for lawful purposes. You are prohibited from using our website in any way that could cause harm to the website or impair others from using the service.
Pricing and Availability
We strive to ensure that all prices and product details listed on our website are accurate. However, errors may occur, and we reserve the right to correct any pricing errors or update product information without prior notice.
Limitation of Liability
Viola shall not be held liable for any direct or indirect damages resulting from your use of our website or products purchased. This includes, but is not limited to, any loss of data, profits, or business opportunities.
Cookie Policy
We use cookies on our website to enhance your shopping experience and provide personalized content. By using our site, you consent to our use of cookies.
What Are Cookies?
Cookies are small files that are stored on your device when you visit our website. They help us remember your preferences, improve functionality, and provide you with a tailored browsing experience.
How We Use Cookies
- To remember your login information and preferences.
- To analyze traffic patterns and understand user interactions.
- To deliver personalized advertisements and content based on your browsing behavior.
Managing Cookies
You can control or disable cookies through your browser settings. However, please note that disabling cookies may impact the functionality of certain features on our website.
